Privacy Policy

OOSOOM PRIVACY POLICY

*Draft v4 — prepared for attorney review; not yet binding. New in v4: Section 12, Text Messages (SMS), plus mobile-number disclosures in Sections 1, 2, 4, 5, and 7. Last updated August 12, 2026.*

Effective date: Upon publication · Last updated: August 12, 2026

OOSOOM LLC ("OOSOOM," "we," "us") respects your privacy. This Policy explains what we collect, how we use it, and your choices. It applies to our website, app, and storage service (the "Service"). By using the Service you agree to this Policy.

1. Information We Collect

You give us: Account info — name, email, phone, password, and your community/building if applicable; Mobile number & messaging consent — if you choose to turn on text messages, the mobile number you provide and a timestamped record of when you opted in or out, from which screen, and which version of our Terms was in effect (see Section 12); Addresses — pickup and redelivery locations; Payment info — processed by Stripe (we do not store full card numbers; we keep limited billing details such as the last four digits and billing ZIP, plus Stripe customer/charge IDs); Your item information — the titles, categories, and descriptions you enter for stored items, and any photos you choose to upload of your items or Totes; Communications — messages you send to support.

We collect automatically: Usage & device data — IP address, device/browser type, app interactions, and similar analytics; Cookies & tracking technologies — see Section 6; Location — approximate or precise location where you enable it (for example, to schedule pickups or in the driver app). When someone scans a tote's QR code, we log the tote's serial number, the approximate location derived from the network address, and basic device/browser information.

2. How We Use Information

• Provide, schedule, and operate the Service (pickups, storage, redeliveries).
• Process payments and recurring billing (via Stripe).
• Communicate with you about your account, appointments, and support.
• Send the text-message notifications you have opted into, and keep the record of that consent and of any opt-out (Section 12).
• Provide security, fraud prevention, and chain-of-custody tracking of your Totes.
• Improve and develop the Service.
• Market our own services (see Section 5 for your opt-out).
• Comply with law and enforce our terms.

3. Your Item Photos & Descriptions

We treat the contents of your Totes — including any photos and item descriptions — as confidential and use them only to provide the Service, including so you can identify and request items and so you can reuse saved item details when you send the same items back in a future Tote. We do not use your photos or item descriptions to train artificial-intelligence models, and we do not share them for advertising, without your separate opt-in consent. Access is restricted to authorized personnel. You control this content: you may delete any Tote from your box history at any time, which deletes its saved photos, and all such content is deleted when you close your account (subject to the limited retention in Section 7).

4. How We Share Information

We share personal information only with: Service providers / processors acting on our behalf under contract — for example, Stripe (payments), cloud hosting, email and notification providers, our text-messaging provider (Twilio) where you have turned texts on, and analytics (Stripe may collect transactional and device data to operate its services, detect fraud, and provide analytics; see Stripe's privacy policy); Legal / safety — when required by law, to respond to legal process, or to protect rights, safety, and property; Business transfers — in connection with a merger, financing, or sale of assets (you will be notified).

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for payment. We do not share the contents of your Totes with property-manager partners; partners receive only what is needed to coordinate service (for example, that a pickup is scheduled).

5. Your Choices & Rights

Regardless of where you live, you may: Access the personal information we hold about you, or request a copy; Correct inaccurate information; Delete your information (subject to legal and operational retention, such as active storage, billing, or fraud prevention); and Opt out of marketing — every marketing email has an unsubscribe link, and opting out will not stop essential service messages.

Text messages. Texts are off unless you turn them on. You can stop them at any time by replying STOP to any OOSOOM text or by switching Text messages off in your Notification Preferences — see Section 12.

To exercise any right, email privacy@oosoomstorage.com. We will verify your request and respond within a reasonable time.

6. Cookies & Tracking

We use cookies and similar technologies for sign-in, preferences, analytics, and advertising. We use advertising and analytics tools (which may include Meta and Google) that set cookies to measure and target ads. You can control cookies in your browser, and where required we present a cookie banner to obtain your consent before non-essential tracking cookies are set.

7. Data Retention

We keep your account, billing, and transaction records for as long as your account is active and then for up to seven (7) years after closure for legal, tax, accounting, and dispute purposes. We retain usage and analytics data on an ongoing basis in de-identified or aggregated form to operate and improve the Service. We keep text-message consent and opt-out records — the number, the timestamp, and what you agreed to — for at least five (5) years after the consent ends, because we may need them to prove that a message you received was one you asked for; a record that you replied STOP is kept indefinitely so that we never text that number again by mistake. Your item photos and descriptions are kept as part of your box history so you can reuse them; they are deleted when you delete the associated Tote from your history or when you close your account, except where we must briefly retain them to complete active storage or billing or to meet a legal obligation.

8. Security

We use reasonable administrative, technical, and physical safeguards, including access controls and our chain-of-custody system. No method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is for adults 18 and older. We do not knowingly collect personal information from anyone under 18 (or under 13 within the meaning of COPPA). If you believe a child provided us information, contact us and we will delete it.

10. Third-Party Links

Our Service may link to third-party sites or services (for example, Stripe checkout). Their privacy practices are governed by their own policies.

11. Changes to This Policy

We may update this Policy; we will post the new version with an updated date and, for material changes, provide additional notice. Continued use after the effective date means you accept the changes.

12. Text Messages (SMS)

Texts are optional and off by default. OOSOOM reaches you by email and in-app notice. You only receive text messages if you switch them on — by checking the text-message box when you create your account, or by turning on Text messages in your Notification Preferences. Consent to receive texts is not a condition of buying anything from OOSOOM.

What we send. Only transactional notices about your own account — order and appointment confirmations, pickup and return reminders, day-of service updates, box status changes, billing receipts and payment problems, and account or safety notices. We do not send marketing or promotional texts under this consent. Message frequency varies, and message and data rates may apply.

How to stop. Reply STOP to any OOSOOM text and the texts end; reply HELP for help. You can also switch Text messages off in your Notification Preferences or write to help@oosoomstorage.com. Stopping texts does not close your account or change what you owe — we keep reaching you by email and in-app notice.

We do not sell or share your mobile information. No mobile information will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes, and text-message opt-in data and consent are never shared with any third party for those purposes. Your mobile number is disclosed only to the service providers that deliver the messages for us — currently Twilio — which are contractually limited to using it to provide that service, and to your own mobile carrier as part of delivering the message. It is otherwise treated like the rest of your account information under Section 4.

What we keep. We store the number you gave us, when you opted in and out, and which version of our Terms applied — see Section 7 for how long.

13. Contact Us

Questions or requests: privacy@oosoomstorage.com, OOSOOM LLC, 2220 County Road 210 West, Ste 108, PMB 236, Jacksonville, FL 32259.