Terms of Service

OOSOOM CUSTOMER STORAGE TERMS OF SERVICE

*Draft v5 — prepared for attorney review; not yet binding. This draft reflects the residential-community valet storage model: OOSOOM owns the Totes (a reusable fleet provided as part of the Service, not sold), the customer pays a one-time, non-refundable service fee plus an open-ended monthly storage subscription, goods are held at a Facility (which may be leased space), and a single $100 value-protection cap applies. New in v5: Section 24, Text Messages (SMS) — the terms that apply if you choose to receive text messages from OOSOOM. Not legal advice.*

Effective date: Upon publication · Last updated: August 12, 2026

Part A — Storage Agreement (Short Form)

*This Short Form is what you accept when you sign up. It is a plain-language summary of the deal. It is not a substitute for the full Terms of Service in Part B, which govern and which you also agree to. Where the two differ, Part B controls.*

By signing up you agree that:

• You are 18 or older. You confirm you are at least 18 and can enter a binding contract. The Service is not offered to anyone under 18.
• We provide the tote; you fill it; we store it. Your fee is a non-refundable service fee (which includes use of an OOSOOM tote) plus monthly storage. The tote belongs to OOSOOM — it is not sold to you, and you return it to us when your storage ends.
• We hold your things with reasonable care as a bailee — we are not an insurer. We are careful, but we do not guarantee against every possible loss.
• Our payout is capped at $100 per tote, with no deductible. That is the most we pay for loss of or damage to the contents of any one tote. Do not store anything you could not comfortably replace for $100. For anything more valuable, use your own renter's or homeowner's insurance (your renter's or homeowner's policy may cover your stored belongings).
• Some things may never go in a tote — including cash and valuables, jewelry, firearms, hazardous materials, perishables, liquids, alcohol, medicines, lithium batteries, and anything illegal or that isn't yours. Full list in Part B, Section 10.
• We seal your tote and track it. We record a serial-numbered seal at intake and log your tote in and out of our custody.
• Your storage is a monthly subscription. It bills monthly at the then-current rate until you cancel and retrieve your things. Cancel anytime in the app.
• Texts are optional. We reach you by email and in the app. If you *choose* to turn on text messages, we will text you about your own boxes — pickups, deliveries, and account notices. Consent to texts is never required to use OOSOOM. Message frequency varies, message and data rates may apply, and you can reply STOP at any time to stop them (Part B, Section 24).
• If you stop paying, we can hold and eventually sell or dispose of your stored belongings to cover what you owe, following Florida law (Part B, Section 16).
• Disputes are resolved by individual arbitration in Duval County, Florida — no court, no jury, no class action (Part B, Section 22). You may opt out within 30 days.

You accept these terms by checking the acceptance box and completing checkout.

Part B — Full Terms of Service

These Terms of Service ("Terms") are a binding agreement between OOSOOM LLC *[confirm contracting entity — must match the entity on the bound insurance policy and on the storage-facility lease]*, a Florida limited liability company, together with its affiliates ("OOSOOM," "we," "us," or "our"), and you, the customer ("you" or "your"). They govern your use of OOSOOM's storage, pickup, and return service, including OOSOOM's provision of a Tote (the "Service").

By creating an account, checking the acceptance box, or using the Service, you agree to these Terms and to the Short Form in Part A. If you do not agree, do not use the Service.

1. Definitions

• "Tote" — the storage container OOSOOM provides for your use as part of the Service (Section 4). The Tote is and remains OOSOOM's property; it is not sold to you.
• "Stored Property" — the items you place in a Tote and tender to OOSOOM for storage.
• "Facility" — the storage location where OOSOOM holds Totes, which may be space OOSOOM leases from a third-party storage operator (Section 12).
• "Intake" / "Return" — OOSOOM's taking your Tote into custody, and its return of your Stored Property to you.
• "Monthly Period" — the monthly billing cycle for your storage, starting when OOSOOM first takes your Tote into custody.
• "Seal" — the serial-numbered tamper-evident closure OOSOOM applies at Intake.
• "Fee Schedule" — OOSOOM's then-current pricing, shown in the app and at checkout.

2. The Service

OOSOOM provides a storage service: we provide you an OOSOOM Tote, collect it from you at your community's service location or your door, transport it, hold it at a Facility, and return your Stored Property to you on schedule or on request. While your Stored Property is in our custody, OOSOOM holds it as a bailee for hire (Section 13). OOSOOM is not a self-service storage facility, a moving company, a common carrier, a warehouse issuing negotiable warehouse receipts, or an insurer.

3. Eligibility, Age & Your Account

• You must be at least 18 years old and able to form a binding contract. When you sign up, you affirmatively represent that you are 18 or older by checking the age-confirmation box (and, where the app asks for it, by entering your date of birth). This representation is a term of this agreement.
• The Service is not offered to minors. OOSOOM does not open accounts for, or accept Stored Property from, anyone under 18. OOSOOM does not verify age with government ID; knowingly misrepresenting your age is a material breach of these Terms, and you agree to indemnify OOSOOM for any resulting loss (Section 20).
• You must register an account, provide accurate information, and keep your credentials secure. You are responsible for all activity under your account. Use of the OOSOOM app and website is also governed by our Website & App Terms of Use and Privacy Policy, incorporated by reference.

4. The Tote (OOSOOM-Owned)

• OOSOOM provides the Tote; OOSOOM owns the Tote. As part of the Service, OOSOOM gives you the use of an OOSOOM-branded Tote. Title to the Tote stays with OOSOOM at all times. You receive a limited, non-transferable right to use the Tote to store your items during the Service. The Tote is not sold to you, and no ownership passes to you.
• Your service fee is not a purchase of the Tote. Your starter fee is a non-refundable service fee for the Service (which includes providing the Tote), plus recurring monthly storage. It is not a sale of goods. Pricing is itemized in the Fee Schedule (Section 8).
• You may not sell, lend, alter, deface, or dispose of the Tote, or remove OOSOOM's labels, serial, or Seal. You will use the Tote only to store your own Stored Property under these Terms.
• Return of the Tote. When your storage ends, you will empty the Tote and return it to OOSOOM (or make it available for OOSOOM to collect) per the app instructions. If a Tote is lost, kept, or returned damaged beyond normal wear, OOSOOM may charge the replacement cost in the Fee Schedule.

5. Term & Return

• Open-ended monthly subscription. Your storage is an open-ended monthly subscription: it begins when OOSOOM first takes your Tote into custody and continues month-to-month, each Monthly Period at the then-current monthly rate, until you cancel and retrieve your Stored Property (Sections 9 and 15).
• Return. You may schedule the Return of any or all of your Stored Property at any time through the app, subject to your community's service days. You must have someone 18+ available to receive it, or authorize handoff per app instructions.
• Continuing storage. Anything you do not retrieve simply remains in storage at the then-current monthly rate until you cancel and retrieve it (Section 9).

6. Scheduling — Intake & Return

You schedule Intake and Return through the app. You must (a) ensure someone 18+ is available at the scheduled time and place, or authorize handoff per app instructions, and (b) provide safe, lawful access. Missed or rescheduled appointments outside the window stated in the app may incur the trip fee in the Fee Schedule. OOSOOM may refuse any Intake that is unsafe, exceeds the weight limit, or contains Prohibited Property (Section 10).

7. Packing, Weight & Seals

• You pack your own Tote. You are solely responsible for how items are packed, padded, and secured. OOSOOM does not inspect the contents of a sealed Tote and stores it on a "said to contain" basis.
• Weight and fill limit: do not fill a Tote above its marked fill line, and do not exceed 50 lbs. OOSOOM may weigh Totes and may refuse, repack, or disclaim liability for damage to an overfilled or overweight Tote.
• Seal. OOSOOM applies a serial-numbered, tamper-evident Seal at Intake and records the serial in your account. A Tote returned with an intact matching Seal is presumed unopened in custody. A broken or mismatched Seal triggers a documented inspection.
• OOSOOM is not liable for damage that results from your packing, from the inherent nature of an item, or from items unsuitable for storage. Unless you purchase optional photo inventory, OOSOOM does not document the contents of a Tote, and the condition of Stored Property at Intake is deemed unknown.

8. Fees, Billing & Payment Authorization

• Pricing. Fees are set in the Fee Schedule and shown at checkout: a one-time, non-refundable service fee (which covers use of your first Totes and setup — the number of Totes included, and the per-Tote fee for each additional Tote over the life of your account, are set in the Fee Schedule) and recurring monthly storage for your Stored Property. Optional add-ons (e.g., locks, photo inventory) are priced separately.
• Payment authorization. You authorize OOSOOM and its payment processor (Stripe) to charge the payment method you save at account setup: the service fee at checkout, any per-Tote fees for additional Totes (added to your next monthly bill), and recurring monthly storage each Monthly Period until you cancel.
• Failed/late payments. If a charge fails, we may retry, suspend Service (including Return, see Section 16), and charge a late fee as stated in the Fee Schedule.
• Price changes. We may change the Fee Schedule on at least 30 days' notice; changes apply at your next renewal.
• Taxes. Applicable taxes are shown at checkout and charged according to the character of the charge under Florida law.

9. Automatic Renewal *(Fla. Stat. §501.165 compliance)*

YOUR STORAGE IS A MONTHLY SUBSCRIPTION THAT AUTOMATICALLY RENEWS EACH MONTH at the then-current monthly rate, until you cancel. The auto-renewal is disclosed to you clearly and conspicuously before you pay. You may cancel at any time, by the same easy method you used to sign up — in the OOSOOM app — or by emailing help@oosoomstorage.com. Cancellation stops future renewals; you remain responsible for charges through the return of your Stored Property (Section 15). *[Counsel to confirm §501.165 notice mechanics for an open-ended, monthly auto-renewing subscription.]*

10. Prohibited / Excluded Property

You may not store, and represent that no Tote contains, any of the following ("Prohibited Property"):

(a) cash, currency, coins, stamps, securities, deeds, negotiable instruments, or other documents of value; (b) jewelry, gemstones, precious metals, watches, or furs; (c) fine art, antiques, collectibles, or items of extraordinary or irreplaceable value (including irreplaceable photos, heirlooms, or records); (d) firearms, ammunition, explosives, fireworks, or weapons; (e) hazardous, flammable, toxic, corrosive, or radioactive materials; chemicals; paint; oil; gasoline; propane; aerosols; or lithium batteries or power banks that are damaged, loose, or not properly contained; (f) alcohol, tobacco, vaping products, or cannabis in any form; (g) prescription or controlled medications, illegal drugs, or controlled substances; (h) perishable food, plants, or anything that can spoil, rot, mold, or attract pests; (i) appliances containing residual liquid or moisture (e.g., a refrigerator or other appliance that has not been fully drained and dried); (j) live animals; (k) liquids, wet items, or anything that can leak, stain, or emit odor; (l) biological, medical, or human/animal waste; (m) property you do not own or have no right to store — including property owned by your landlord, your community, or any other third party (e.g., apartment furnishings or appliances); and (n) any item that requires environmental conditions OOSOOM does not provide, or that is otherwise unsuitable for storage.

OOSOOM has no liability for Prohibited Property, and may refuse, remove, dispose of, or report it. Storing Prohibited Property is a material breach.

11. Your Representations

You represent and warrant that: you are 18 or older; you own the Stored Property or have the right to store it; none of it is your landlord's, your community's, or any other third party's property; it is not Prohibited Property; you have the right to enter these Terms; and the information you provide (including your age) is accurate.

12. Storage Location

OOSOOM holds Totes at a secure Facility, which may be a facility OOSOOM operates or space OOSOOM leases from a third-party operator. OOSOOM controls access to your Tote within that space and remains responsible to you as bailee regardless of who owns the building. Access hours, climate, and the physical location may change; OOSOOM will hold your Stored Property with reasonable care wherever it is stored (Section 13). *[Counsel note: keep the leased-space disclosure even if OOSOOM self-operates its Facility — it stays accurate if OOSOOM later leases third-party space and costs nothing while OOSOOM self-operates.]*

13. Bailment; Standard of Care; OOSOOM Is Not an Insurer

OOSOOM holds your Stored Property as a bailee for hire and will exercise reasonable care under the circumstances. OOSOOM is not an insurer or guarantor of your Stored Property and does not guarantee against all loss or damage. OOSOOM is not liable for loss or damage it could not avoid through reasonable care, including events described in Section 18 (Force Majeure).

14. Limitation of Liability & Value Protection

14.1 Single value-protection cap. OOSOOM's maximum liability for loss of or damage to the Stored Property in any one Tote is $100 per Tote, included in your price, with no deductible. This is a contractual liability cap, not insurance. *[This cap MUST equal the per-tote limit on OOSOOM's bound Warehouse Legal Liability / bailee policy — confirm at binding and adjust if the bound limit differs.]*

14.2 Basis of valuation. Covered claims are paid at the lesser of repair cost, actual cash value (replacement cost less depreciation), or the $100 cap. OOSOOM may elect to repair, replace, or pay.

14.3 Hard exclusions. OOSOOM is not liable for: Prohibited Property; damage from your packing or an item's inherent nature; ordinary wear, mold/mildew, pests, or climate effects absent OOSOOM's failure of reasonable care; or any item whose value or ownership you misrepresented.

14.4 Cap on other damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OOSOOM IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR SENTIMENTAL VALUE, AND OOSOOM'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE APPLICABLE LIMIT IN THIS SECTION 14. These limits do not apply to liability that cannot be limited under Florida law.

15. Cancellation & Refunds

You may cancel at any time in the app. On cancellation you remain responsible for fees through the date your Stored Property is returned or otherwise removed, and for scheduling Return. Cancellation stops future monthly charges; the current Monthly Period already billed is not refunded. The service fee is non-refundable. The Tote remains OOSOOM's property and is returned to OOSOOM (Section 4).

16. Default, Warehouse Lien, Abandonment & Disposal ⚠️ *attorney must finalize*

16.1 Default. Your account is in default if any amount is past due (including a failed monthly renewal charge). After 15 days past due we may suspend Service, including refusing Return, until your balance is paid.

16.2 Statutory warehouse lien. You grant OOSOOM, and OOSOOM has, a lien on your Stored Property for all unpaid charges and the costs of enforcement, as provided by Fla. Stat. §677.209 (warehouse lien). OOSOOM may withhold Return of your Stored Property until the lien is satisfied. (The Tote itself is OOSOOM's property and may be recovered by OOSOOM at any time.)

16.3 Enforcement / sale. If your account remains in default for 45 days, OOSOOM may enforce its lien and sell or otherwise dispose of the Stored Property under Fla. Stat. §677.210, which requires, among other things: written notice to you and other known claimants with an itemized statement of the claim, a description of the goods, and a demand for payment within a stated time of not less than 10 days; a conspicuous statement that the goods will be advertised and sold if unpaid; advertisement once a week for two consecutive weeks in a newspaper of general circulation where the sale will occur; and a sale held no sooner than 15 days after first publication.

16.4 Low-value goods (primary path for most claims). If OOSOOM reasonably determines the value of the Stored Property is less than the amount owed plus the cost of sale, OOSOOM may, after the §16.3 notice and demand period, donate or dispose of the Stored Property without public sale, to the extent permitted by law. *[Given typical values, this is expected to be the ordinary route; the newspaper-sale process in §16.3 will rarely be cost-justified.]*

16.5 Electronic notice. OOSOOM may also send notices electronically to your account email; electronic notice supplements, and does not replace, any statutory notice. *[Counsel: confirm whether email can substitute for certified mail.]*

16.6 Right to redeem. At any time before sale or disposal, you may reclaim your Stored Property by paying the full amount due plus OOSOOM's reasonable expenses under this Section.

16.7 Proceeds. Sale proceeds are applied to amounts owed and the costs of sale; any surplus is held for or paid to you; you remain liable for any deficiency.

17. Claims Procedure

To make a claim for loss or damage, you must:

1. notify OOSOOM in writing within 5 business days of Return or of when you reasonably should have discovered the loss/damage;
2. provide your account info, a description, photographs, and reasonable proof of ownership and value;
3. allow OOSOOM to inspect; and
4. have a current account in good standing.

Failure to follow this procedure within the time stated waives the claim. The remedy in Section 14 is your sole and exclusive remedy. Submitting a false or fraudulent claim is a material breach and may constitute fraud under Florida law; it voids the claim and may result in account termination and referral to authorities. *[Counsel: confirm final claim-bar period, e.g., no claim more than 6 months / 1 year after Return.]*

18. Force Majeure / Acts of God

OOSOOM is not liable for loss, damage, or delay caused by events beyond its reasonable control, including fire, flood, hurricane, named storm, water intrusion, mold, lightning, earthquake, war, terrorism, riot, theft or vandalism by third parties despite reasonable security, power failure, pandemic, government action, or other force majeure.

19. Your Own Insurance

Value protection under Section 14 is not insurance. You are strongly encouraged to maintain your own insurance (e.g., renter's or homeowner's) covering your Stored Property. Your renter's or homeowner's policy may cover your Stored Property, including while stored away from home — check your policy. To the extent you have such coverage, you and your insurer waive subrogation against OOSOOM beyond the Section 14 limit. *[Counsel to confirm enforceability of the subrogation waiver.]*

20. Indemnification

You will indemnify and hold harmless OOSOOM and its members, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your storing of Prohibited Property, your misrepresentation of your age or of ownership, your loss of or damage to an OOSOOM Tote, or your violation of law or the rights of others (including your landlord or your community).

21. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED, THE SERVICE AND THE TOTE PROVIDED FOR YOUR USE ARE PROVIDED "AS IS," AND OOSOOM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

22. Dispute Resolution; Arbitration; Governing Law ⚠️ *attorney must finalize*

The parties will first attempt to resolve disputes informally. Any unresolved dispute will be resolved by binding individual arbitration administered by [AAA / JAMS — *counsel to select*] under its consumer rules, seated in Duval County, Florida. You and OOSOOM waive any right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing help@oosoomstorage.com. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any matter not subject to arbitration will be brought exclusively in the state or federal courts located in Duval County, Florida.

23. Changes; Notices; Electronic Communications

We may update these Terms; we will post the updated version with a new "Last updated" date and, for material changes, provide notice (email or in-app). Continued use after the effective date constitutes acceptance. You consent to receive communications and notices electronically (email and in-app), which satisfy any legal requirement that they be in writing. Notices to OOSOOM go to help@oosoomstorage.com; notices to you go to your account email and, where required by law, your last known mailing address.

24. Text Messages (SMS)

24.1 Texts are optional, and consent is never a condition of service. OOSOOM communicates with you by email and in-app notice. Text messaging is an additional channel you must switch on yourself — by checking the text-message box when you create your account, or by turning on Text messages in your account's Notification Preferences. Consent is not a condition of purchase — your consent to receive text messages is not required to buy any property, goods, or services from OOSOOM. You may use every part of the Service without ever enabling texts.

24.2 What we send. If you opt in, OOSOOM sends transactional service notifications about your own account — order and appointment confirmations, pickup and return reminders, day-of service updates, box status changes, billing receipts and payment problems, and account or safety notices. We do not send you promotional or marketing text messages under this consent. If OOSOOM ever wishes to send marketing texts, it will obtain your separate, express written consent first.

24.3 Message frequency. Message frequency varies and depends on your account activity — typically a small number of messages around each scheduled pickup or return, and occasional billing or account notices.

24.4 Cost. Message and data rates may apply. OOSOOM does not charge you for text messages; your mobile carrier's plan rates apply. Contact your carrier for details of your plan.

24.5 How to stop — reply STOP. You may cancel text messages at any time by replying STOP to any OOSOOM text. After you reply STOP you will receive one confirmation message and then no further texts. You may also turn Text messages off at any time in your Notification Preferences, or write to help@oosoomstorage.com. Stopping texts does not cancel your storage, close your account, or change what you owe — we will continue to reach you by email and in-app notice, including for essential service and billing messages.

24.6 Help — reply HELP. Reply HELP to any OOSOOM text for assistance, or email help@oosoomstorage.com. In short: Reply STOP to cancel, HELP for help. Message frequency varies. Message and data rates may apply.

24.7 Supported carriers; delivery is not guaranteed. Text messages are delivered through third-party mobile carriers and messaging providers over which OOSOOM has no control. Carriers are not liable for delayed or undelivered messages, and OOSOOM does not guarantee that any text will be delivered, delivered on time, or delivered to a device you are carrying. A text message is a convenience, not a substitute for the schedule and notices shown in your account — you remain responsible for your appointments, your Stored Property, and your payments regardless of whether a text arrives.

24.8 The number you give us must be yours, and you must keep it current. You represent that the mobile number you provide is a number you own or are the customary user of, that you are authorized to receive text messages at it, and that you are not providing a number assigned to someone else. If your mobile number changes, is deactivated, or is reassigned, you must promptly update or remove it in your account. You agree to indemnify OOSOOM for claims arising from your failure to do so (Section 20).

24.9 We keep a record of your consent. OOSOOM records the date and time you turned text messages on or off, the number consented, and the version of these Terms in effect at that moment. A carrier-level opt-out (replying STOP) is binding and will not be reversed except by a new, affirmative opt-in from you.

24.10 Your phone number is not sold or shared for marketing. The mobile number and text-message consent you give OOSOOM are used only to deliver the Service. We do not sell them, and we do not share them with third parties or affiliates for their own marketing or promotional purposes. They are shared only with the messaging providers that send the texts on our behalf, and as described in our Privacy Policy.

25. Miscellaneous

These Terms (with the documents they incorporate, and Part A) are the entire agreement and supersede prior agreements. If any provision is unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary. OOSOOM may assign these Terms (e.g., to an affiliate or successor); you may not assign without our consent. Our failure to enforce a provision is not a waiver. Section headings are for convenience only. Provisions that by their nature should survive (e.g., Sections 4, 10, 14, 16, 17, 20, 21, 22, and the opt-out and record-keeping obligations in 24) survive termination.

26. Acknowledgment

By accepting, you confirm you have read and agree to the Short Form (Part A) and these Terms, including the $100 value-protection cap (Section 14), the lien and disposal rights (Section 16), and the arbitration and class-action waiver (Section 22). Checking the age-and-terms box does not opt you into text messages — text messaging requires the separate box described in Section 24.