Terms of Service

OOSOOM CUSTOMER STORAGE TERMS OF SERVICE

Effective date: September 26, 2026 · Last updated: September 26, 2026

Part A — Storage Agreement (Short Form)

This Short Form is what you accept when you sign up. It is a plain-language summary of the deal. It is not a substitute for the full Terms of Service in Part B, which govern and which you also agree to. Where the two differ, Part B controls.

By signing up you agree that:

• You are 18 or older. You confirm you are at least 18 and can enter a binding contract. The Service is not offered to anyone under 18.
• We provide the tote; you fill it; we store it. Your fee is a non-refundable service fee (which includes use of an OOSOOM tote) plus monthly storage. The tote belongs to OOSOOM — it is not sold to you, and you return it to us when your storage ends. Normal wear is on us. If a tote, lid, or bin is lost, kept, or damaged beyond normal wear while it is in your care, a replacement fee applies (Part B, Section 4).
• You pay monthly for every tote on your account. Billing starts when we deliver a tote to you — not when we pick it up — and covers each tote whether it is with you or in our storage. Your storage is a monthly subscription that renews automatically at the then-current rate until you cancel. Cancel anytime in the app.
• We hold your things with reasonable care as a bailee — we are not an insurer. We are careful, but we do not guarantee against every possible loss.
• Our responsibility is limited to $100 per tote. That is the most we pay for loss of or damage to everything in any one tote, with no deductible, and we do not pay for sentimental value. You may store keepsakes and things worth more than $100, but the limit still applies unless we agree in writing to a higher declared value. For anything more valuable, check whether your own renter's or homeowner's insurance covers belongings stored away from home.
• Some things may never go in a tote — including cash, jewelry, firearms, hazardous materials, perishables, liquids, alcohol, tobacco and cannabis, prescription medications, loose or damaged lithium batteries, and anything illegal or that isn't yours. Full list in Part B, Section 10.
• We seal your tote and track it. We record a serial-numbered seal at intake and log your tote in and out of our custody.
• Texts are optional. We reach you by email and in the app. If you choose to turn on text messages, we will text you about your own boxes — pickups, deliveries, and account notices. Consent to texts is never required to use OOSOOM. Message frequency varies, message and data rates may apply, and you can reply STOP at any time to stop them (Part B, Section 24).
• If you stop paying, we can hold and eventually sell your stored belongings to cover what you owe, following Florida law (Part B, Section 16).
• Disputes are resolved one-on-one, in small claims court or by individual arbitration — no jury, no class action (Part B, Section 22). You may opt out of arbitration within 30 days.

You accept these terms by checking the acceptance box and completing checkout.

Part B — Full Terms of Service

These Terms of Service ("Terms") are a binding agreement between OOSOOM LLC, a Florida limited liability company ("OOSOOM," "we," "us," or "our"), and you, the customer ("you" or "your"). They govern your use of OOSOOM's storage, pickup, and return service, including OOSOOM's provision of a Tote (the "Service").

By creating an account, checking the acceptance box, or using the Service, you agree to these Terms and to the Short Form in Part A. If you do not agree, do not use the Service.

1. Definitions

• "Tote" — the storage container OOSOOM provides for your use as part of the Service (Section 4), made up of a bin and a lid. The Tote is and remains OOSOOM's property; it is not sold to you.
• "Active Tote" — a Tote assigned to your account, from the day OOSOOM delivers it to you until its service ends under Section 15. A Tote is an Active Tote whether it is with you, in transit, or in OOSOOM's custody.
• "Stored Property" — the items you place in a Tote and tender to OOSOOM for storage.
• "Facility" — the storage location where OOSOOM holds Totes, which may be space OOSOOM leases from a third-party storage operator (Section 12).
• "Intake" / "Return" — OOSOOM's taking your Tote into custody, and its return of your Stored Property to you.
• "Monthly Period" — the monthly billing cycle for your storage, starting when OOSOOM first delivers a Tote to you.
• "Seal" — the serial-numbered tamper-evident closure OOSOOM applies at Intake.
• "Fee Schedule" — OOSOOM's then-current prices and fees, as shown at oosoomstorage.com, in the app, and at checkout.

2. The Service

OOSOOM provides a storage service: we provide you an OOSOOM Tote, collect it from you at your community's service location or your door, transport it, hold it at a Facility, and return your Stored Property to you on schedule or on request. While your Stored Property is in our custody, OOSOOM holds it as a bailee for hire (Section 13). OOSOOM is not a self-service storage facility, a moving company, a common carrier, a warehouse issuing negotiable warehouse receipts, or an insurer.

Your storage record. For each Tote, your account shows its serial number, its status, the dates of each Intake and Return, and the rate you are charged. That record is OOSOOM's non-negotiable electronic record of the Stored Property it holds for you.

3. Eligibility, Age & Your Account

• You must be at least 18 years old and able to form a binding contract. When you sign up, you affirmatively represent that you are 18 or older by checking the age-confirmation box (and, where the app asks for it, by entering your date of birth). This representation is a term of this agreement.
• The Service is not offered to minors. OOSOOM does not open accounts for, or accept Stored Property from, anyone under 18. OOSOOM does not verify age with government ID; knowingly misrepresenting your age is a material breach of these Terms, and you agree to indemnify OOSOOM for any resulting loss (Section 20).
• You must register an account, provide accurate information, and keep your credentials secure. You are responsible for all activity under your account. Use of the OOSOOM app and website is also governed by our Website & App Terms of Use and Privacy Policy, incorporated by reference.
• Keep your contact details current — your email, your phone number if you gave one, and a mailing address where we can send you legal notices. Some notices under Section 16 must be sent by mail to your last known address.

4. The Tote (OOSOOM-Owned)

• OOSOOM provides the Tote; OOSOOM owns the Tote. As part of the Service, OOSOOM gives you the use of an OOSOOM-branded Tote. Title to the Tote stays with OOSOOM at all times. You receive a limited, non-transferable right to use the Tote to store your items during the Service. The Tote is not sold to you, and no ownership passes to you.
• Your service fee is not a purchase of the Tote. Your starter fee is a non-refundable service fee for the Service (which includes providing the Tote), plus recurring monthly storage. It is not a sale of goods. Pricing is itemized in the Fee Schedule (Section 8).
• You may not sell, lend, alter, deface, or dispose of the Tote, or remove OOSOOM's labels, serial, or Seal. You will use the Tote only to store your own Stored Property under these Terms.
• Normal wear is on us. OOSOOM maintains its Totes. If a Tote, lid, or bin wears out through ordinary use, OOSOOM replaces it at no charge.
• Loss or damage while in your care. If a Tote, lid, or bin is lost, kept, or damaged beyond normal wear while it is in your care, OOSOOM may charge the Tote replacement fee in the Fee Schedule. If only part of a Tote needs replacing, OOSOOM may charge less. That fee is all you owe for the Tote itself. We will tell you before we charge it.
• Return of the Tote. When a Tote's service ends, you will empty the Tote and return it to OOSOOM (or make it available for OOSOOM to collect) per the app instructions. A Tote that has not been returned within 30 days after its service ends is treated as kept, and the Tote replacement fee applies.

5. Term & Return

• Open-ended monthly subscription. Your storage is an open-ended monthly subscription: it begins when OOSOOM first delivers a Tote to you and continues month-to-month, each Monthly Period at the then-current monthly rate, until you cancel (Sections 9 and 15).
• Return. You may schedule the Return of any or all of your Stored Property at any time through the app, subject to your community's service days. You must have someone 18+ available to receive it, or authorize handoff per app instructions.
• Continuing storage. Anything you do not retrieve simply remains in storage at the then-current monthly rate until you cancel and retrieve it (Section 15).

6. Scheduling — Intake & Return

You schedule Intake and Return through the app. You must (a) ensure someone 18+ is available at the scheduled time and place, or authorize handoff per app instructions, and (b) provide safe, lawful access. Pickup and delivery on your community's service days are included. A specific-date or express trip, and a missed or late-rescheduled appointment, may carry a fee if one is listed in the Fee Schedule. OOSOOM may refuse any Intake that is unsafe, exceeds the weight limit, or contains Prohibited Property (Section 10).

7. Packing, Weight & Seals

• You pack your own Tote. You are solely responsible for how items are packed, padded, and secured. OOSOOM stores each sealed Tote on a "said to contain" basis.
• Weight and fill limit: do not fill a Tote above its marked fill line, and do not exceed 50 lbs. OOSOOM may weigh Totes and may refuse, repack, or disclaim liability for damage to an overfilled or overweight Tote.
• Seal. OOSOOM applies a serial-numbered, tamper-evident Seal at Intake and records the serial in your account. A Tote returned with an intact matching Seal is presumed unopened in custody. A broken or mismatched Seal triggers a documented inspection.
• We do not open sealed Totes in ordinary operations. OOSOOM may open and inspect a Tote only (a) with your permission, (b) if we reasonably believe it contains Prohibited Property or poses a safety, leak, pest, or odor risk, (c) if the law or a court order requires it, or (d) to enforce our rights under Section 16. When we open a Tote we record when and why, apply a new Seal, and tell you.
• OOSOOM is not liable for damage that results from your packing, from the inherent nature of an item, or from items unsuitable for storage. OOSOOM does not document the contents of a Tote. Photos and item lists you add in the app are your own records, and the condition of Stored Property at Intake is deemed unknown.

8. Fees, Billing & Payment Authorization

• Pricing. Fees are set in the Fee Schedule and shown at checkout: a one-time, non-refundable service fee (which covers use of your first Totes and setup — the number of Totes included, and the per-Tote fee for each additional Tote over the life of your account, are set in the Fee Schedule) and recurring monthly storage. Any optional service we offer is priced separately in the Fee Schedule.
• What monthly storage covers. Monthly storage is charged for every Active Tote — whether the Tote is with you, in transit, or in OOSOOM's custody. Billing starts when we deliver a Tote to you, not when we pick it up. Your per-Tote rate depends on the number of Active Totes on your account on your billing date, and the same rate applies to each of them. We do not prorate partial months.
• Payment authorization. You authorize OOSOOM and its payment processor (Stripe) to charge the payment method you save at account setup: the service fee at checkout, any per-Tote fees for additional Totes, any specific-date or express trip you order, any Tote replacement fee under Section 4, and recurring monthly storage each Monthly Period until you cancel. Charges other than the first service fee are added to your next monthly bill unless we tell you otherwise.
• Failed/late payments. If a charge fails, we may retry, suspend Service (including Return, see Section 16), and charge a late fee if one is listed in the Fee Schedule.
• Price changes. We may change the Fee Schedule on at least 30 days' notice; changes apply at your next renewal. If you do not agree to a change, you may cancel before it takes effect.
• Taxes. Applicable taxes are shown at checkout and charged according to the character of the charge under Florida law.

9. Automatic Renewal

YOUR STORAGE IS A MONTHLY SUBSCRIPTION THAT AUTOMATICALLY RENEWS EACH MONTH at the then-current monthly rate, until you cancel. The auto-renewal, the price, and how to cancel are disclosed to you clearly and conspicuously before you pay. You may cancel at any time, by the same easy method you used to sign up — in the OOSOOM app — or by emailing help@oosoomstorage.com. What happens to your charges when you cancel is explained in Section 15.

10. Prohibited Property; Keepsakes & Higher-Value Items

10.1 Prohibited Property. You may not store, and represent that no Tote contains, any of the following ("Prohibited Property"):

• (a) cash, currency, coins, stamps, securities, deeds, negotiable instruments, or other documents of value;
• (b) jewelry, gemstones, precious metals, watches, or furs;
• (c) fine art;
• (d) firearms, ammunition, explosives, fireworks, or weapons;
• (e) hazardous, flammable, toxic, corrosive, or radioactive materials; chemicals; paint; oil; gasoline; propane; aerosols; or lithium batteries or power banks that are damaged, loose, or not properly contained;
• (f) alcohol, tobacco, vaping products, or cannabis in any form;
• (g) prescription or controlled medications, illegal drugs, or controlled substances;
• (h) perishable food, plants, or anything that can spoil, rot, mold, or attract pests;
• (i) appliances containing residual liquid or moisture (e.g., a refrigerator or other appliance that has not been fully drained and dried);
• (j) live animals;
• (k) liquids, anything wet at pickup, or anything that can leak, stain, or emit odor;
• (l) biological, medical, or human/animal waste;
• (m) property you do not own or have no right to store — including property owned by your landlord, your community, or any other third party (e.g., apartment furnishings or appliances); and
• (n) anything that needs refrigeration or a specific temperature or humidity range.

OOSOOM has no liability for Prohibited Property, and may refuse, remove, or report it, and may dispose of it where it poses a safety risk or the law allows. Storing Prohibited Property is a material breach.

10.2 Keepsakes and higher-value items are allowed — at the Section 14 limit. You may store keepsakes, photographs, heirlooms, collectibles, and other items that matter to you or that are worth more than the Section 14 limit, as long as they are not Prohibited Property. OOSOOM's responsibility stays limited to the amount in Section 14 whatever the item is worth, and OOSOOM does not pay for sentimental value. Store such items only if you accept that limit.

11. Your Representations

You represent and warrant that: you are 18 or older; you own the Stored Property or have the right to store it; none of it is your landlord's, your community's, or any other third party's property; it is not Prohibited Property; you have the right to enter these Terms; and the information you provide (including your age) is accurate.

12. Storage Location

OOSOOM holds Totes at a secure Facility, which may be a facility OOSOOM operates or space OOSOOM leases from a third-party operator. OOSOOM controls access to your Tote within that space and remains responsible to you as bailee regardless of who owns the building. Access hours, climate, and the physical location may change; OOSOOM will hold your Stored Property with reasonable care wherever it is stored (Section 13). For security, OOSOOM does not publish the Facility's address and customers do not visit the Facility.

13. Bailment; Standard of Care; OOSOOM Is Not an Insurer

OOSOOM holds your Stored Property as a bailee for hire and will exercise reasonable care under the circumstances — the care a reasonably careful person would exercise with similar goods. OOSOOM is not an insurer or guarantor of your Stored Property and does not guarantee against all loss or damage. OOSOOM is not liable for loss or damage it could not have avoided through reasonable care.

14. Limitation of Liability

14.1 The limit: $100 per Tote. Each sealed Tote, together with everything in it, is one article for purposes of this Section. OOSOOM's maximum liability for loss of or damage to the Stored Property in any one Tote is $100 per Tote, with no deductible. This limit is included in your price. It is a contractual limit on OOSOOM's liability, not insurance.

14.2 Declared value. If you want a higher limit for a particular Tote, you may ask for one in writing — in the app or by emailing help@oosoomstorage.com — before Intake. OOSOOM may agree or decline. A higher limit applies only if OOSOOM confirms it in writing, and OOSOOM may charge an increased rate for it.

14.3 Basis of valuation. Covered claims are paid at the lesser of repair cost, actual cash value (replacement cost less depreciation), or the limit that applies to the Tote. OOSOOM may elect to repair, replace, or pay.

14.4 Exclusions. OOSOOM is not liable for: Prohibited Property; damage from your packing or an item's inherent nature; ordinary wear, mold/mildew, pests, or climate effects, unless caused by OOSOOM's failure to use reasonable care; or any item whose value or ownership you misrepresented.

14.5 Other damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OOSOOM IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR SENTIMENTAL VALUE, AND OOSOOM'S TOTAL LIABILITY FOR THE STORED PROPERTY IN A TOTE WILL NOT EXCEED THE LIMIT THAT APPLIES TO THAT TOTE UNDER THIS SECTION 14.

14.6 What the limit does not cover. These limits do not apply if OOSOOM converts your Stored Property to its own use, and they do not apply to any liability that cannot be limited under Florida law.

15. Cancellation, Ending Service & Refunds

15.1 You may cancel at any time — the whole Service, or service for any single Tote — in the app or by emailing help@oosoomstorage.com.

15.2 What ends the charges for a Tote.

• A Tote in our custody: schedule the Return of your Stored Property. The Tote's monthly charge ends when the Stored Property has been returned to you.
• A Tote that is with you: empty it and make it available at the final pickup we schedule. The Tote's monthly charge ends when we collect it. If we have not been able to collect it within 30 days, it is treated as kept under Section 4 and its monthly charge ends when the replacement fee is charged.

15.3 No partial-month refunds. Cancelling stops future renewals. The Monthly Period already billed is not refunded or prorated, and the service fee is non-refundable once OOSOOM has delivered your first Tote. If OOSOOM cancels your order before delivering any Tote, OOSOOM refunds the service fee.

15.4 OOSOOM may end the Service. OOSOOM may end your storage on at least 30 days' written notice, and will return your Stored Property to you. OOSOOM may suspend or end the Service sooner if you materially breach these Terms or if Stored Property poses a safety risk.

15.5 The Tote remains OOSOOM's property and is returned to OOSOOM (Section 4).

16. Default, Warehouse Lien & Unclaimed Property

16.1 Default. Your account is in default if any amount is past due (including a failed monthly renewal charge). After 15 days past due we may suspend Service, including refusing Return, until your balance is paid.

16.2 Warehouse lien. You grant OOSOOM, and OOSOOM has, a lien on your Stored Property for storage and transportation charges, other charges under these Terms, and the reasonable expenses of preserving and selling the Stored Property, as provided by Fla. Stat. §677.209. The lien on the Stored Property in each of your Totes also secures the charges owed for every other Tote on your account. OOSOOM may withhold Return of your Stored Property until the lien is satisfied. (The Tote itself is OOSOOM's property and may be recovered by OOSOOM at any time.)

16.3 Enforcement by sale. If your account remains in default for 45 days, OOSOOM may enforce its lien under Fla. Stat. §677.210. Before any sale OOSOOM will:

• (a) notify you, and anyone else known to claim an interest in the Stored Property, in person or by registered or certified letter sent to your last known address;
• (b) include in that notice an itemized statement of what is owed, a description of the Stored Property, a demand for payment within a stated time of not less than 10 days after you receive the notice, and a conspicuous statement that unless you pay within that time the Stored Property will be advertised for sale and sold by auction at a stated time and place;
• (c) after that time has passed, advertise the sale once a week for two consecutive weeks in a newspaper of general circulation where the sale will be held; and
• (d) hold the sale no sooner than 15 days after the first publication, at the nearest suitable place to where the Stored Property is held.

16.4 Releasing property you no longer want. At any time, you may tell OOSOOM in writing — in the app or by email — that you no longer want some or all of your Stored Property. OOSOOM may then donate, recycle, or dispose of that property, and the Tote's service ends. OOSOOM will otherwise sell or dispose of Stored Property only as Florida law allows.

16.5 Electronic notice. OOSOOM will also send notices electronically to your account email; electronic notice supplements, and does not replace, any notice the law requires to be delivered in person or by mail.

16.6 Right to redeem. At any time before a sale, you may reclaim your Stored Property by paying the full amount due plus OOSOOM's reasonable expenses under this Section.

16.7 Proceeds. Sale proceeds are applied to amounts owed and the costs of sale; any surplus is held for you and paid to you on request; you remain liable for any deficiency.

17. Claims Procedure

To make a claim for loss or damage:

1. notify OOSOOM in writing within 5 business days of Return, or of when you reasonably should have discovered the loss or damage — in the app or by emailing help@oosoomstorage.com;
2. provide your account info, a description, photographs, and reasonable proof of ownership and value; and
3. allow OOSOOM to inspect.

OOSOOM acknowledges a claim within 1 business day and decides it within 5 business days of receiving complete documentation. To the extent the law allows, a claim that is not reported within the time stated is waived. OOSOOM may deduct any amount you owe from a claim payment. The remedy in Section 14 is your sole and exclusive remedy for loss of or damage to Stored Property. Submitting a false or fraudulent claim is a material breach and may constitute fraud under Florida law; it voids the claim and may result in account termination and referral to authorities.

18. Force Majeure / Acts of God

OOSOOM is not liable for loss, damage, or delay caused by events beyond its reasonable control — including fire, flood, hurricane, named storm, water intrusion, lightning, earthquake, war, terrorism, riot, theft or vandalism by third parties, power failure, pandemic, or government action — to the extent the loss, damage, or delay could not have been avoided by OOSOOM's exercise of reasonable care.

19. Your Own Insurance

The Section 14 limit is not insurance. You are strongly encouraged to maintain your own insurance (e.g., renter's or homeowner's) covering your Stored Property. Your renter's or homeowner's policy may cover your Stored Property, including while stored away from home — check your policy. To the extent your policy allows it, you waive any right your insurer may have to recover from OOSOOM more than the Section 14 limit.

20. Indemnification

You will indemnify and hold harmless OOSOOM and its members, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) brought by someone else and arising from your breach of these Terms, your storing of Prohibited Property, your misrepresentation of your age or of ownership, or your violation of law or the rights of others (including your landlord or your community).

21. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED, THE SERVICE AND THE TOTE PROVIDED FOR YOUR USE ARE PROVIDED "AS IS," AND OOSOOM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. Nothing in this Section reduces OOSOOM's duty of reasonable care under Section 13.

22. Dispute Resolution; Arbitration; Governing Law

22.1 Talk to us first. Before starting any formal proceeding, you and OOSOOM will each give the other written notice of the dispute and 30 days to resolve it informally. Notices to OOSOOM go to help@oosoomstorage.com.

22.2 Small claims court is always available. Either you or OOSOOM may bring an individual claim in small claims court in Duval County, Florida, or in the Florida county where you live, as long as the claim qualifies and stays in that court.

22.3 Individual arbitration. Any other dispute that is not resolved informally will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and its Consumer Arbitration Minimum Standards. You pay no more than the consumer filing fee set by those standards; OOSOOM pays all other JAMS fees and the arbitrator's fees. The hearing will be held in Duval County, Florida, in the Florida county where you live, or by phone or video, whichever you choose. The Federal Arbitration Act governs this Section.

22.4 No class actions; no jury. You and OOSOOM each waive any right to a jury trial and to bring or participate in a class, collective, or representative action. Disputes are resolved one-on-one.

22.5 Your right to opt out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing help@oosoomstorage.com with your name and the words "arbitration opt-out." Opting out does not affect any other part of these Terms.

22.6 Governing law and courts. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any matter not subject to arbitration or small claims court will be brought exclusively in the state or federal courts located in Duval County, Florida.

23. Changes; Notices; Electronic Communications

We may update these Terms. We will post the updated version with a new "Last updated" date. For material changes, we will notify you by email or in the app at least 30 days before the change takes effect and ask you to accept the updated Terms in the app. If you do not agree, you may cancel before the change takes effect. You consent to receive communications and notices electronically (email and in-app), which satisfy any legal requirement that they be in writing, except where the law requires delivery in person or by mail. Notices to OOSOOM go to help@oosoomstorage.com; notices to you go to your account email and, where required by law, your last known mailing address.

24. Text Messages (SMS)

24.1 Texts are optional, and consent is never a condition of service. OOSOOM communicates with you by email and in-app notice. Text messaging is an additional channel you must switch on yourself — by checking the text-message box when you create your account, or by turning on Text messages in your account's Notification Preferences. Consent is not a condition of purchase — your consent to receive text messages is not required to buy any property, goods, or services from OOSOOM. You may use every part of the Service without ever enabling texts.

24.2 What we send. If you opt in, OOSOOM sends transactional service notifications about your own account — order and appointment confirmations, pickup and return reminders, day-of service updates, box status changes, billing receipts and payment problems, and account or safety notices. We do not send you promotional or marketing text messages under this consent. If OOSOOM ever wishes to send marketing texts, it will obtain your separate, express written consent first.

24.3 Message frequency. Message frequency varies and depends on your account activity — typically a small number of messages around each scheduled pickup or return, and occasional billing or account notices.

24.4 Cost. Message and data rates may apply. OOSOOM does not charge you for text messages; your mobile carrier's plan rates apply. Contact your carrier for details of your plan.

24.5 How to stop — reply STOP. You may cancel text messages at any time by replying STOP to any OOSOOM text. After you reply STOP you will receive one confirmation message and then no further texts. You may also turn Text messages off at any time in your Notification Preferences, or write to help@oosoomstorage.com. We also honor any other reasonable request to stop texts. Stopping texts does not cancel your storage, close your account, or change what you owe — we will continue to reach you by email and in-app notice, including for essential service and billing messages.

24.6 Help — reply HELP. Reply HELP to any OOSOOM text for assistance, or email help@oosoomstorage.com. In short: Reply STOP to cancel, HELP for help. Message frequency varies. Message and data rates may apply.

24.7 Supported carriers; delivery is not guaranteed. Text messages are delivered through third-party mobile carriers and messaging providers over which OOSOOM has no control. Carriers are not liable for delayed or undelivered messages, and OOSOOM does not guarantee that any text will be delivered, delivered on time, or delivered to a device you are carrying. A text message is a convenience, not a substitute for the schedule and notices shown in your account — you remain responsible for your appointments, your Stored Property, and your payments regardless of whether a text arrives.

24.8 The number you give us must be yours, and you must keep it current. You represent that the mobile number you provide is a number you own or are the customary user of, that you are authorized to receive text messages at it, and that you are not providing a number assigned to someone else. If your mobile number changes, is deactivated, or is reassigned, you must promptly update or remove it in your account. You agree to indemnify OOSOOM for claims arising from your failure to do so (Section 20).

24.9 We keep a record of your consent. OOSOOM records the date and time you turned text messages on or off, the number consented, and the version of these Terms in effect at that moment. A carrier-level opt-out (replying STOP) is binding and will not be reversed except by a new, affirmative opt-in from you.

24.10 Your phone number is not sold or shared for marketing. The mobile number and text-message consent you give OOSOOM are used only to deliver the Service. We do not sell them, and we do not share them with third parties or affiliates for their own marketing or promotional purposes. They are shared only with the messaging providers that send the texts on our behalf, and as described in our Privacy Policy.

25. Miscellaneous

These Terms (with the documents they incorporate, and Part A) are the entire agreement and supersede prior agreements. If any provision is unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary. OOSOOM may assign these Terms (e.g., to an affiliate or successor); you may not assign without our consent. Our failure to enforce a provision is not a waiver. Section headings are for convenience only. Provisions that by their nature should survive (e.g., Sections 4, 10, 14, 16, 17, 20, 21, 22, and the opt-out and record-keeping obligations in 24) survive termination.

26. Acknowledgment

By accepting, you confirm you have read and agree to the Short Form (Part A) and these Terms, including billing for every Active Tote from delivery (Section 8), the $100-per-Tote limit of liability (Section 14), the lien and sale rights (Section 16), and the arbitration and class-action waiver (Section 22). Checking the age-and-terms box does not opt you into text messages — text messaging requires the separate box described in Section 24.